Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How long does it take to receive my order?
Delivery times vary depending on the destination. Typically, orders to Italy and the European Union arrive within 7-20 business days . For the rest of the world, delivery may take 10-30 business days .

2. Can I track my order?
Yes! As soon as your package ships, you'll receive an email with the tracking code . You can track your shipment directly online.

3. How can I cancel or change an order?
If you wish to cancel or change your order, please contact us within 24 hours of purchase by email at dropshipbrand91@gmail.com . After this time, your order may already be shipped and we will no longer be able to change it.

4. Are shipping costs free?
Shipping costs are calculated at checkout, and in some cases, we offer free shipping on certain products or orders over a minimum order amount. Check the product page for any promotions.

5. What should I do if my package is damaged or missing something?
If your package arrives damaged or if any items are missing, please contact us immediately by email at dropshipbrand91@gmail.com . We'll help you resolve the issue as quickly as possible.

6. Can I return a product?
Yes, you have the right to return the product within 14 days of receipt, as provided for by the right of withdrawal. Please ensure the product is intact and unused. Return costs are the responsibility of the customer, unless the product is defective.

7. How can I contact you if I need assistance?
You can always contact us by email at dropshipbrand91@gmail.com . We respond to all inquiries within 24 hours, Monday to Friday.

8. Are the products of good quality?
Yes! We only work with reliable suppliers, carefully selecting products to ensure high quality and satisfaction. If you're not satisfied with your purchase, we're always available to find a solution.

9. Can I purchase without registering on the site?
Yes, you can shop as a guest without creating an account. However, registering will allow you to easily track your orders and receive special offers.

10. How can I follow promotions or special offers?
To stay up-to-date on our latest offers, sign up for our newsletter or follow us on social media. You'll receive updates on exclusive discounts and new promotions.

11. What payment methods do you accept?
We accept the following payment methods:

  • PayPal

  • Credit/debit cards (Visa, MasterCard, American Express, Discover)